Website Privacy Policy
Effective November 1, 2025Certified Hand Therapy Services, LLC (“Certified Hand Therapy Services,” “CHTS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website.
This Website Privacy Policy describes how information may be collected, used, and handled when you visit our website, submit information through the website, subscribe to communications, or register for workshops or other services offered through the website.
Information We May Collect
The information we collect depends on how you interact with our website and may include:
Name
Email address
Telephone number
Communication preferences
Information submitted when requesting an appointment or information about our services
The service or type of care you are interested in
A brief description of the reason you are seeking care
Workshop or event registration information
Billing and transaction information related to purchases
Email newsletter subscription preferences
Other information you voluntarily provide through the website
Our website and service providers may also automatically collect certain technical information associated with your visit, such as device and browser information, IP address, pages visited, referring pages, and information about how visitors interact with the website.
Appointment and Service Requests
Our website allows prospective and existing patients to initiate contact with Certified Hand Therapy Services regarding appointments and available services.
When submitting a request, you may provide your contact information, identify a particular service you are interested in, or provide a brief description of the reason you are seeking care.
Please provide only the information reasonably necessary for our team to respond to your request. Detailed medical histories, financial information, insurance identification numbers, or other sensitive information should not be submitted through a general website contact form unless specifically requested by our staff through an appropriate method.
Information submitted in connection with a request for healthcare services will be handled in accordance with applicable privacy and security requirements and, when applicable, our Notice of Privacy Practices.
Submitting an online request does not schedule or guarantee an appointment. A member of our team will contact you to discuss your request and complete the scheduling process.
Online forms should not be used for medical emergencies or other urgent medical concerns.
How We Use Information
We may use information collected through our website to:
Respond to appointment and service inquiries
Contact individuals who request information from our office
Facilitate workshop and event registrations
Process purchases and payments
Communicate information related to registrations or purchases
Provide information about our services, programs, resources, and events
Send newsletters or other communications when you have chosen to receive them
Operate, maintain, secure, and improve our website
Understand how visitors interact with our website
Maintain appropriate business and administrative records
Comply with applicable legal and regulatory requirements
Workshops, Events, and Purchases
If you subscribe to Hand Therapy Connect, another newsletter, or other promotional communications, we may use the contact information you provide to send those communications.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in the communication.
Unsubscribing from promotional communications does not prevent us from sending necessary administrative or transactional communications related to an appointment request, workshop registration, purchase, or other service you have requested.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, security, preferences, analytics, and other website features.
Your browser may allow you to limit, block, or delete cookies. Certain portions of the website may not function as intended when some technologies are disabled.
Third-Party Services
Certified Hand Therapy Services may use third-party service providers to support the operation of our website and related business functions, including website hosting, payment processing, email communications, analytics, and other services.
These providers may collect or process information according to their own privacy policies and contractual obligations.